“If you write anything criticizing editing or proofreading, there will be a fault of some kind in what you have written” – Murphy’s Law.
There are many reasons why lessons learned are not captured, or, if they are captured, not used, including:
We know that if lessons were genuinely learned from past projects then the same mistakes would not be repeated on different initiatives; projects within an organization would then be more consistently delivered on time, within budget and to the customer’s complete satisfaction.
We often challenge with multi-functional teams that are both culturally and geographically diverse. Our budgets are usually tightly constrained and the business is evolving while the project is in progress, so requirements frequently change mid-project. As a result, organizations are not very effective at communicating across teams, and different departments are not well integrated – with the result that similar mistakes are often repeated.
Though there is a financial saving to be made in organizations from not repeating mistakes, we know that lessons are not often being learned from past projects.
Post Mortem Analysis
For longer projects though, it is difficult to wait until the end to attempt to capture what is learned. Too often team members are ready to move on, or they have forgotten much of what should likely be captured. Better to track lessons learned throughout the project, as much as possible.
We should take into account that building a genuinely useful “lessons learned” database, that can be used to continually improve project processes, involves just a few simple steps:
We should record both the problem and the solution as well as important project attributes in a single easily accessible database. This could make it easier to identify recurring issues, to update the data and to maintain the accuracy and relevancy of the data.
We should ensure that the data are grouped and searchable by key attributes such as project name, type, size, business area, functional area or any other attributes that have meaning for our organization.
We should inform all project teams whenever the database is updated with new information and, more importantly, raise awareness whenever the data has resulted in a change to the organization’s project processes.
We should allow free and informal access to the pool of knowledge and permit comments and feedback. We could invite suggestions for process improvement based on the lessons learned data for example.
We should periodically review the data to remove out-of-date or redundant data to maintain a high level of confidence in the database. It should always be current and accurate.
We should search for problems that exhibit similar patterns and instigate appropriate process changes, such as introducing additional tasks and checks or changing the sequence of certain activities or changing optional tasks to mandatory ones.
We should know that organizations that regularly manage complex projects have a huge amount of knowledge and experience that is not being fully used. By building, maintaining and using a “lessons learned” database, this knowledge and experience can be shared and used to improve project processes and prevent the repeated occurrence of similar mistakes.
Here is a simple template we could use to gather lessons learned for our projects.
I’m an enthusiastic and highly motivated PMP and Prince2 (Foundation) Senior Program Manager with 16+ years experience in the Healthcare industry. I often work in highly pressurized and challenging environments, managing a large-scale software development program up to an order value of €6M. I’m extremely professional in approach and behaviour, adaptable to change, very meticulous, collaborative, energetic, resilient, innovative, proactive and pragmatic. I’m passionate about process improvement, technology innovation, knowledge sharing techniques and how businesses can capitalize on social media integration. My greatest strength is helping to focus my organization’s efforts on the activities necessary to achieve strategic goals and objectives in order to consistently meet both the customer’s and business’ needs; on time and under budget.
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